Our online and store refund policy?
Subject to the below exceptions, Big day's is happy to exchange or refund your purchase within 14 days of sale. Your refund will be credited by the original payment method. Unwanted goods sold online must be returned in a fully re-saleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a unsaleable condition or are damaged.
All Dress Deposits are final and cannot be refunded under any circumstances. Including sale and off the rail bridal, bridesmaid and Prom dresses
Products excluded from your refund policy
We are unable to offer an exchange or refund under any circumstances on all custom made dresses including prom and occasion wear and altered items unless they are faulty. we will however work with you to the best we can.
For reasons of health and hygiene we are unable to exchange or refund the following products:
Pierced earrings and other pierced body jewellery unless faulty.
Underwear/lingerie, control wear or hosiery, no exchange or refund unless the hygiene strips and tags are still in place and packaging remains unopened and undamaged unless faulty.
Hats and hair accessories unless tags are still in place and packaging remains unopened and undamaged unless faulty.
Fascinators, no exchange or refund unless faulty.
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU.